We charge travelers to book through our website. How much depends on a number of factors, such as how much we can pry from your grubby little hands, how gullible you are, or how much we can sneak past you without you noticing. These service fees help cover the costs of our executive bonuses and recouping the losses from when we were bought for a whopping $3.8 billion.
Typically the service fees could be anywhere from 12% to 15% of the rental rate, but our service fees are dynamic so they can change on a whim from day to day without notice.
Refunding the Fee
The property owner does not have the ability to discount or waive the service fee amount. We are going to take it and keep it no matter what. So, don't waste our time even asking for the fee back.